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Regulation of Loyalty Campaign "Henri Appport" Application.

Art. 1 - Organizer
The Loyalty Campaign for "Henri Appport" application is organized and conducted by Organizer SC dnata Catering S.R.L. located in Otopeni, 224R Calea Bucuresti, tax code RO4339914 registered with the National Authority for Personal Data Processing Surveillance (ANSPDCP) under no. 20871, according to Law no. 677/2001, for the protection of individuals with regard to the processing of personal data and the free movement of such data, amended and completed by Law no. 506/2004, concerning the processing of personal data and protection of privacy in the electronic communications sector.
 
Art. 2 - Participants
The loyalty program is available to any individuals using "Henri Appport" application, have a minimum age of 18 years and meet other conditions of participation laid down in this Regulation. The use by participants of the "Henri Appport" application involves the filling in of personal data of the Participant and the use of flight tracking functions provided by the application. In exchange for using the "Henri Appport" application the Participant will be given various discounts on the purchase of related products and services in the locations provided in Article 3. Participation in this loyalty program is not permitted to the employees of dnata Catering S.R.L. Company.
 
Art. 3 – Affiliated locations
"Henri Appport" application available under art.2 can be used by Participants to obtain discounts only in the affiliated locations for all products marketed in them, except tobacco offers and tobacco products. Discounts cannot be cumulated.
The list of affiliated locations: Brioche Dorée, Burger King, Falafel, Espressamente Illy, Lavazza Espression, Momenti Peroni, La Sarmale, Left Bank, Take Off at the Food Court, Gloria Jean's Coffees, Segafredo, City Café, Trattoria Buongiorno. The organizer may, at any time, change the list of affiliated locations.
 
Art. 4 - Duration
The loyalty program period is indefinite. However, dnata Catering S.R.L. reserves the right to give up at any time deemed necessary the functionalities that provide a discount, the functionalities of point accumulation or to fully dispense with the "Henri Appport" application.
 
Art. 5 - Conditions of validity
To benefit from the discounts granted in affiliated locations, the Participant must meet the following conditions:
1. To meet the conditions of art.2, stating actual data;
2. To open an account in the "Henri Appport" application registering with the following information: full name, email address, date of birth, gender.
3. After opening the account, registration is considered finalized after the Participant receives a confirmation email for the account activation in the system.
4. Discounts granted in affiliated locations may be received by the Participant only after activation of the account in the system according to section c.
5. By participating in the loyalty program, Participants agree to the terms of use of the "Henri Appport" application as set by the organizer or as they are updated by it. The non-acceptance of the conditions of use of the "Henri Appport” application leads to the exclusion of the Participant from the Loyalty Program.
 
Art. 6 - Award, accumulation and use of discount points.
a) The award of discount points and their accumulation is made as follows:
Any Participant who meets the requirements of Article 2 can connect to "Henri Appport" application to access the discount functionalities. At every purchase of products in affiliated locations the customer can benefit from discount according to the value of previous transactions in affiliated locations, and depending on the activity of the Participant in "Henri Appport" application as follows:
1. 10% discount for installation on compatible devices of "Henri Appport" application and user registration in Henri Appport application;
2. 15% discount for accumulating 500 points in the application, with a maximum of 250 points accumulated other than by conducting transactions at points of sale of units affiliated to dnata Catering S.R.L.;
3. 20% discount for accumulating 1000 points in the application, by the difference of 500 points from the previous level.
Points will be accumulated by Participants as follows:
1. To enable flight notifications -
2 points
2. For sharing flight information in social media -
5 points
3. To invite a friend via email, SMS or through the social network Facebook -
10 points
4. To confirm an invitation from a friend by entering a code received by email, SMS or through the social network Facebook. -
10 points
5. For buying products in locations affiliated to dnata Catering S.R.L., a point for every leu spent.
The following restrictions will be applied in accumulating points according to the above:
1. The Participant may not receive points corresponding to the activation of notifications about flight or for sharing information about a flight in social media more than once a day.
2. The Participant may not receive more than 250 points in one year for activities number 1-4 in the previous paragraph.
b) Using discount points:
The use of the discounts obtained by accumulating points in the application can be made as follows:
1. By displaying a barcode by means of Henri Appport application which will be scanned by the staff of dnata Catering S.R.L. units;
2. By scanning a code displayed on tables of locations affiliated to dnata Catering S.R.L., so the unit staff can give the discount on the bill that will be brought to the customer;
 
Art. 7 - Regulation of "Henri Appport" loyalty application
Each account created in the "Henri Appport" mobile application is unique and can be used by one person. The customer must fill in his/her personal data with the following factual information: Full name, Email address, Date of birth date, Gender.
If after the check, the information is incomplete or incorrect, dnata Catering S.R.L. has the right to block the user’s account.
The improper or fraudulent use of "Henri Appport" loyalty application entails the blocking of the user’s account and its exclusion from the loyalty program.
Cash cannot be granted for the value of points accumulated in the mobile application account.
 
Art. 8 – Passenger’s Rights
Airlines have the legal obligation to inform you about your rights and the place where you can lodge complaints.
Refusal of boarding
You may be entitled to compensation amounting to 125 EUR up to 600 EUR depending on the flight distance and the delays incurred in case of rerouting.
Long delays
If the delay exceeds five hours, you may request a refund of the ticket but only if you decide to give up the travel.
Cancellation
You are entitled to monetary compensation, except the following situations: you have been informed of the cancellation 14 days before, or the schedule of redirected flight is very close to the original schedule or the airline can prove that the cancellation of flight was due to special reasons.
Assistance ensured by airlines
Depending on the circumstances, if your boarding is denied or if the flight is cancelled or delayed, you are entitled to assistance (catering, communication means, and an overnight stay if necessary). If your boarding is denied or if the flight is cancelled, you can choose to continue your journey or a refund of your ticket.
Passengers with reduced mobility
Passengers with reduced mobility and persons with disabilities are protected from discrimination and, with effect from July 26, 2008, they may benefit from appropriate assistance (under certain conditions) at each airport within the EU.
The identity of the airline
You must know in advance the identity of the flight operator. Airlines that do not offer safe flight conditions are prohibited or subject to restrictions in the European Union. These airlines are listed at www.air-ban.europa.eu.
Liability
Airlines are liable for damages resulting from flight delays (up to ± 4.800 EUR) for the damage and loss of luggage (up to ± 1.200 EUR) as well as for injury or death in accidents. They do not carry this responsibility if they have taken all possible measures to avoid the damage or if they were unable to take such measures.
Holiday packages
Holiday packages operators must give accurate information on the holiday tickets booked, comply with contractual obligations and protect passengers in the event of the insolvency of the organizer.
More information?
Call the free phone number * anywhere you are in the EU, during working hours (9:00 a.m. to 6:30 p.m. CET on weekdays): 00 800 6 7 8 9 10 11
* Certain mobile telephone operators do not allow access to numbers with 00 800 prefix or charge for these calls. In some cases, these calls may be chargeable if they are made from public telephone boxes or hotels. For calls from outside the EU (normal charges apply): (32-2) 299 96 96
The purpose of these data is for informational purposes only. All claims and legal actions brought in case of dispute shall be based solely on the legal texts concerned. They can be found in the Official Journal of the European Union.
Data published by: European Commission
Directorate General for Energy and Transport,
BE-1049 Brussels.
http://apr.europa.eu
http://air-ban.europa.eu
 
Art. 9 - Other Provisions
dnata Catering S.R.L. reserves the right to amend this Regulation during the existence of "Henri Appport" mobile application without notice. The modified version will be disclosed to the customers via the website www.henriappport.ro
For any further information or questions please contact the Marketing Department of dnata Catering S.R.L. at the email address marketing@dnata.ro
dnata Catering S.R.L. is not responsible:
• for any inaccurate or late information provided by "Henri Appport" application in relation to the flights from Henri Coanda International Airport, errors that could cause the passengers to miss the flight;
• for the position of targets of interest on the airport map from "Henri Appport" application
• for information about the services of Henri Coanda airport, information available in "Henri Appport" application
This Regulation is made freely available to Participants in all affiliated locations and on website www.henriappport.ro, section Terms and Conditions of Use.